Do you know the fastest way to grow your clinic’s revenue?
The answer: Increase the number of booked appointments from patients who are calling your clinic.
New patients and the several thousand dollars they each represent are already coming to you on the phone. They’re calling you every day. They call you because they have pain, discomfort, aches, and other problems that you have the ability and the desire to make better. That’s why you got into this business!
Excellent communication skills remain essential for any clinic that wants to continually grow its revenue base and keep patient experience high — and everyone can learn effective communication skills.
When you or your front staff speak to patients, how are you making them feel?
Are you making them feel like you care? Demonstrating you are trustworthy? Supportive? Helpful? Or, are you making them feel rushed, unappreciated, and doubtful?
It’s easy to overlook the importance of how the customer feels. And you might even be wondering why this is such a big concern.
Here’s why: Because 70% of buying experiences are based on how the customer feels they are being treated. You need to fix any patient communication problems, now!
No matter what situation you're faced with, by the time you finish reading this training guide by The Phone Lady, you'll know exactly what to say to patients and you can train your staff to do the same.
Even a few changes in the way you talk over the phone can change the whole patient relationship — and we'll show you exactly what to change and how easy it is to do!
The training guide will cover:
✔ The correct way to answer the phone and offer help
✔ 3 easy shifts to engage patients more
✔ How to deal with difficult or defensive patients so you can calm the situation and easily resolve things
✔ How to effectively put people on hold so they don't hang up and ring the competition
✔ What to say to get patients to commit to appointments so you can always keep your books filled
✔ How to be direct in a polite way so patients feel valued
✔ The most important words to include and avoid in patient conversations
✔ And much more...